One of the extension springs became overstretched which is why the door was tilted.
Mrs. Richmond was right to be afraid because there was no telling when the damaged spring would break. We replaced both springs and took care of some minor issues we found before testing the system. Once we were satisfied with how everything worked, we gave Mrs. Richmond some pointers on how to take care of her door and prolong the life of other garage door components.
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* $29 service call - deducted from the service
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